Member News
Help us Protect Your Accounts.
Your security is our highest priority. We’ve outlined some simple steps to ensure your money is safe from fraud.
Don’t Let Holiday Fraud Catch You Off Guard
The holiday season is a prime time for scammers who prey on busy shoppers. Protect yourself and your loved ones by learning how to spot the most common holiday scams.
Stop Fraud - before it’s too late
Set up account alerts to detect fraud early and protect your finances. Quick notification helps you respond fast to suspicious activity and avoid losses.
A New Season is a Great Time for a Fresh Financial Start
Take advantage of the fall season to refresh your finances before the holidays.
Closed on Monday, October 12, 2026
The Credit Union will be closed on Monday, October 12, 2026.
Stay Safe Online: Fraud Prevention Tips
October is Cybersecurity Awareness Month, and at [Credit Union Name], your security is our top priority. Scammers are always looking for new ways to trick people, but a few smart habits can keep your information safe.
A message to our members
We’re grateful for your patience during the outage. Your accounts are safe, services are restored, and fees will be refunded. Thank you for being a valued member.
Updates on the Widespread System Outage - over 280 Credit Unions Impacted Nationwide
City of Firsts Community Federal Credit Union (COFFCU) announced on Monday that access to its banking system and electronic banking services has been restored following a significant system outage that began on September 15th.
Banking System Service Alleviated
IMPORTANT NOTICE: System Service Disruption
As the City of Firsts Community Federal Credit Union team works with Sharetec to restore services as quickly as possible, please review how this affects your services right now:
Digital Banking - Our mobile app and access to online banking portals are temporarily not available
Debit Cards - Debit cards are functioning in offline mode. Debit-card purchases are available for up to $300 per day, subject to available balances and card-network limitations
Credit Cards - Credit Cards are not dependent on Sharetec and should be functioning normally.
ATM Withdrawals - Just like debit card transactions, ATM withdrawals will work, but the ATM network only has access to your last known balance prior to the outage up to $300 per day. Balance inquiries are not functional, and withdrawal receipts will not show a remaining balance.
Branch - Our teller staff is utilizing offline processing procedures to assist members with basic cash deposits and withdrawals, however without access to our banking system transaction amounts (particularly withdrawals) are limited.
Direct Deposit and other Electronic Transactions - All electronic transactions (including payroll direct deposits) are being held and will be posted automatically once system connectivity is restored.
Four Money Steps to Prepare for the Unexpected & Member Resources
September is National Preparedness Month. We’ve got several resources on hand to help you prepare for the unexpected.
Should You Refinance your Auto Loan?
Refinancing your auto loan can help you save money, reduce your monthly payment, or take advantage of a better credit score. Learn how City of Firsts Community Federal Credit Union can help you find the best fit for your budget and goals.
Cybersecurity: Protect Your Money and Identity
Cybersecurity is key to keeping your finances and personal information safe. These five smart habits from City of Firsts Community Federal Credit Union will help protect your money, your identity, and your peace of mind—online and off.
Update on TruStage Services and Support
We want to share an update regarding TruStage, one of our insurance and financial services partners, and its ongoing recovery from a recent cybersecurity attack that significantly impacted critical technology infrastructure.
Stop Phone Scams Before They Start
Phone scams are becoming more common in Kokomo. At City of Firsts Community Federal Credit Union, we want you to feel safe and informed. Learn the signs of a scam and the steps you can take to protect your money and personal information.
Member Exclusive: Make-A-Will Month
August 2026 is National Make-a-Will Month. Members save 20%. Plus! From Trust & Will & Love My Credit Union Rewards: LIVE Estate Planning 101 Webinar August 12th at 7:00 PM ET.
Your Home May Have More Value Than You Think
If you own your home, you may have built up equity over time. A Home Equity Line of Credit (HELOC) lets you borrow against that value when you need it.