LOOKING FOR MORE THAN JUST A JOB?

When you are a member-owned, community-focused, member-focused financial institution, it’s all about working together as a team. We love serving our members and ensuring we deliver everything they expect. Our founders started this in 1938, and we’re keeping that same positive focus alive, almost 87 years later.

OPEN POSITIONS

TELLER

PRIMARY FUNCTION: The responsibility of full-time teller is to meet and exceed our member's service expectations by performing cash handling responsibilities and assigned member service functions efficiently and accurately, ensuring that our member's financial needs are being met by referring products and services to our members. This position is responsible for providing education for our members about Credit Union products and services. Due to the high trust involved with dealing with members' financial security; work is performed accurately. This position must effectively carry out the essential duties in a manner that consistently demonstrates the credit union philosophy of 'People Helping People' in a positive manner and other duties as assigned.

ESSENTIAL DUTIES & RESPONSIBILITIES: Tellers are the front-line image and service of City of Firsts Community Federal Credit Union. There are many different responsibilities and duties of this position. This position will serve on the teller line and will be scheduled based upon the needs of the membership. Teller responsibility includes, but not limited to, the following items.

CASH HANDLING RESPONSIBILITIES: All Tellers will perform the following non-exhaustive list of duties:

• Accept deposits, perform withdrawals and transfers, cash checks and make loan payments.

• Sell cashier's checks, check mates, gift cards, and other products sold at the teller line. ·

• Perform Visa cash advances and City of Firsts Community Federal Credit Union VISA payments.

• Assist in dual control opening, verifying and posting of mail and night drop deposits and/or payments.

• Accept current and prior year IRA deposits.

• Follow Credit Union policy when placing check holds, Currency Transaction Reports, and Suspicious Activity Reports.

• Responsible for the daily balancing of cash drawer, daily checks, VISA payments/advances.

• Update member records, accordingly, including but not limited to addresses, valid identification, addition/deletion of joint owners.

OPERATIONAL COMPLIANCE/AUDIT:

• While performing duties and responsibilities, all should be maintained with a minimal level of operational errors.

• Responsible for aiding in security and fraud prevention by means of greeting all members as they enter the building, being aware of surroundings throughout the business day, acknowledging and understanding fraudulent checks, documents and situations as they arise and protecting the members and the Credit Union on a daily basis.

• Adhere to record retention requirements of City of Firsts Community Federal Credit Union.

•  Correctly and properly complete all member documentation.

• Adhere to all BSA onboarding CIP procedures.

• Abide by and follow Regulation B, Regulation CC and Regulation E. MEMBER SERVICE:

• Assist members in a 'People helping people' mentality. All employees are expected to be able to readily recommend and assist members with financial assistance by offering products and services offered by City of Firsts Community Federal Credit Union.

• Responsible for having a knowledgeable understanding of all products and services offered.

• Aid in handling member issues/concerns/complaints. Deescalate any outstanding issues members may have while in the facility or while calling into the facility.

•  Tellers will be responsible for greeting, assisting and aiding all members that come into the office with any needs they may have. In addition to this, tellers should look for opportunities with every interaction to further the relationship with the member.

• Actively profiles new and current members and cross-sells appropriate products and services to meet member's needs.

• Order checks for members as requested.

• Complete online courses are assigned to continually increase knowledge and capabilities within the position, as well as basic knowledge of other areas of interest.

• Assist members in balancing check books, as well as reconciling account history if necessary.

• Positively promote the credit union both internally and externally with all member and/or potential member interactions.

• Process ATM and debit card orders and updates to existing card holder information (address/name changes). Assist in debit card transaction research, travel notifications.

• Perform stop pays as requested by the member.

• Complete Wire Transfer documentation.

• Operates computer to accurately post transactions, open, close and service accounts, access account information, and update member account information.

• Knowledgeable of teller department opening and, closing procedures and able to perform these duties as necessary in a safe and secure fashion.

• Assists with any audits, federal exams, or Supervisory Committee verifications as needed.

• Promotes a favorable image of, and goodwill for, the Credit Union in the community.

SUPERVISORY RESPONSIBILITIES: None.

PERFORMANCE STANDARDS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Teller must fully understand Credit Union products and services and be able to assist members in using these products and services. Teller must possess a cooperative and positive attitude toward members and Credit Union staff. Teller must have a full understanding of the teller line in all capacities.

QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: High school diploma or general education degree (GED); plus, six to twelve months related experience or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Qualified individuals must have the ability to read and comprehend simple instructions, short correspondence, and memos. Also, such persons should be able to write simple correspondence and to effectively present information in one-on-one and small group situations to members, potential members and other employees.                                                                                  •

MATHEMATICAL AND REASONING SKILLS: This position will require the ability to add, subtract, multiply, and-divide in all units of measure, using whole numbers, common fractions, and decimals is essential.

OTHER SKILLS & ABILITIES: This position will require the ability to use the Credit Union's computer system for input/output transactions This would include inquiry to memberships: and being able to operate standard office equipment and tools, such as personal computer, calculator, fax machine, telephone, photocopier, and scanner.

Attention to detail and strong analytical abilities are important. Proficiency and experience in all member online access is required. Familiarity with the differences in products and services offered by other financial institutions in comparison to those offered by City of Firsts Community FCU.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, tellers are regularly required to use, hands to finger, handle or feel objects, tools, or controls and talk and hear. Teller frequently is required to walk and sit, occasionally required to stand, reach with hands and arms and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. The partner must occasionally lift and/or move up to 50 pounds.

MENTAL DEMANDS: The partner is frequently required to use alertness, precision, resourcefulness, problem solving, numeric, Persuasiveness, auditory perception, memory, creativity, concentration, judgment, writing ability, reading ability, reasoning, imagination, initiative, patience, visual perception, comparing and analyzing.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those a teller encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate.

REGULATORY COMPLIANCE & CONFIDENTIALITY: Follows regulatory and policy compliance requirements, which would include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, and other compliance related Policies. Also, this position requires maintaining confidentiality with regard to non-public information about our members and City of Firsts Community Federal Credit Union.

This job description does not imply that these are the only duties, including essential functions, to be performed by the individuals occupying this position. In addition, this job description is not an employment contract. The employment relationship with the individuals occupying this position remains "at will''..

We consider our employees to be one of our greatest assets. We strive to make things happen for our members and employees by listening and providing friendly member service as well as services to enhance our members' financial needs.

Benefits

• Medical, Dental and Vision Coverage

• Employer Paid Life Insurance Coverage

• Employer Paid Long-Term Disability Insurance coverage

• 401(k) Plan with Company Match

• Paid Vacation, Holidays and Personal Time Off